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Your message and our reply
Every message you send through this website reaches the same small editorial team that writes and maintains the reviews. The details you include in the form stay in our private inbox; they are not shared with the casino operator Euro palace or with any third party. Your name, your e-mail address and the contents of your message are used only to respond to you and to improve the accuracy of this site.
When you write, include the specific page or review your message relates to, the date you visited the casino, and a clear description of what you experienced. Screenshots are helpful if you are reporting a factual error on a review page, a broken link, or a bonus offer that no longer matches what we published. The more precise you are about what you saw and when you saw it, the easier it is for us to verify the claim against our own records and to correct the page if needed.
How your feedback shapes the website
Feedback about the website itself is read separately from feedback about the casino. A note that a page loads slowly, that a review is out of date, or that a comparison table is confusing goes straight into our editorial workflow. We treat these messages as corrections to our own work, not as complaints to pass along. Each one is checked against the live page, and if the report is accurate, the page is updated without delay.
Opinions about Euro palace as an operator are handled differently. We log your experience alongside the other player reports we collect, and we use that material when we next revise the casino's review. A single message will not change a rating on its own, but repeated patterns across multiple messages carry real weight in our assessment.
What happens after you send
Your message is held only as long as necessary to respond and to action any correction you have raised. Once the matter is closed, the correspondence is deleted from our systems. We do not build marketing lists from the contact form, and we never add your e-mail address to a newsletter list without your explicit permission.
If your message concerns a dispute with the casino itself, the honest position is that we cannot resolve it for you. We can confirm whether the terms and conditions on our pages match what the casino currently displays, and we can point you in the direction of the operator's own complaints process, but we cannot intervene on your behalf. For matters involving problem gambling, we will direct you to the responsible-gambling resources listed elsewhere on this site rather than attempt to advise you ourselves.
Please keep in mind that this website is an independent review publication. Nothing you write here is forwarded to Euro palace, and no detail of your correspondence is shared with any licensing body or regulator. Your communication with us is private, and it stays that way.